{"id":613,"date":"2020-02-17T15:08:07","date_gmt":"2020-02-17T14:08:07","guid":{"rendered":"https:\/\/www.rofa-group.com\/mlr\/?page_id=613"},"modified":"2020-03-31T17:45:48","modified_gmt":"2020-03-31T15:45:48","slug":"service-support","status":"publish","type":"page","link":"https:\/\/www.rofa-group.com\/mlr\/en\/service-range\/service-support\/","title":{"rendered":"Service & Support"},"content":{"rendered":"\t\t
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Consultation & Planning<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Implementation & System Integration<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Service & Support<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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SERVICE & SUPPORT<\/h1>\n

Full service after purchase<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Consultation & Planning<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Implementation & System Integration<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Service &\nSupport<\/h3>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tWe offer you a comprehensive range of services centering around our automated guided vehicle systems: from maintenance, servicing, and repair to training and professional spare parts management. As an outsourcing partner, we take care of the optimum performance and reliability of your plant on site, rectify faults, and ensure that your system\u2019s availability is what we agreed to. This also includes renovations for your vehicles to make your fleet fit for new work. With need-based service level agreements, we accommodate your exact wishes for service.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Telefonservice\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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TELEPHONE SERVICE<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Depending on the service package you choose, our service hotline and the help desk will be available to you up to 24 hours a day – 365 days a year. We\u2019ll do everything we can to get your FTF functioning properly again as fast as possible through phone support, remote maintenance, or even on site. Our highly qualified service technicians provide fast, reliable solutions to problems with the mechanical or electrical system, the control system, or the software.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Wartung\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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MAINTENANCE<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Maintenance is part and parcel of any DTS\u2019s lifespan! At defined intervals, our technicians will inspect function and wearing parts, work through the plant checklist, and perform necessary adjustment procedures and regulatory work. Our experts will examine your plant via remote maintenance, evaluate plant statistics, and use the results to come up with suggestions for optimization at regular intervals.


With the individual concept for full maintenance<\/b>, you\u2019ll get the all-round carefree package from us upon request: We take on all the work that\u2019s necessary to maintain or re-establish availability and keep important spare parts on hand. The exact extent of our support is up to you. In concrete terms, this includes inspection and maintenance, staff on call or at regular intervals, on site at times decided by you, spare parts provision from us at the factory or as consignment to you at the plant.


We\u2019re also happy to perform the expert inspection<\/b> required by law under BGV D2 on your behalf once per year, as is required for plant operators. We\u2019ll provide you with certified experts to do this.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Ersatzteile\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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SPARE PARTS AND REPAIRS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tWith an individual spare parts and repair plan, we make sure your plant has high availability. We\u2019ll help you with original parts that are ready to be mounted, set up a spare parts warehouse adapted for your plant, and undertake fast, cost-effective repairs. That way your plant can do a good job for you, without breakdowns!\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Finanzierung\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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FINANCING SOLUTIONS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tWe\u2019ll help you to find a financing plan tailored to your company\u2019s situation. Ask about our contracting or leasing models. We\u2019re also an interesting partner when it comes to PPP projects.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"UVV\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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APR OUTSOURCING
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\n\t\t\t\t\t\t\t\t\tGerman Social Accident Insurance (DGUV) requires that, as a plant operator, you train and continually educate your technicians in occupational safety. We\u2019re happy to supply you with our APR officers for your company and make sure that they keep you up to date on the issues of occupational safety and accident prevention regulations.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Consultation & Planning Implementation & System Integration Service & Support SERVICE & SUPPORT Full service after purchase Consultation & Planning Implementation & System Integration Service & Support We offer you a comprehensive range of services centering around our automated guided vehicle systems: from maintenance, servicing, and repair to training and professional spare parts management. As […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":604,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-613","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.rofa-group.com\/mlr\/wp-json\/wp\/v2\/pages\/613","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.rofa-group.com\/mlr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.rofa-group.com\/mlr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.rofa-group.com\/mlr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.rofa-group.com\/mlr\/wp-json\/wp\/v2\/comments?post=613"}],"version-history":[{"count":4,"href":"https:\/\/www.rofa-group.com\/mlr\/wp-json\/wp\/v2\/pages\/613\/revisions"}],"predecessor-version":[{"id":1210,"href":"https:\/\/www.rofa-group.com\/mlr\/wp-json\/wp\/v2\/pages\/613\/revisions\/1210"}],"up":[{"embeddable":true,"href":"https:\/\/www.rofa-group.com\/mlr\/wp-json\/wp\/v2\/pages\/604"}],"wp:attachment":[{"href":"https:\/\/www.rofa-group.com\/mlr\/wp-json\/wp\/v2\/media?parent=613"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}